I. Introduction & Acceptance
These Terms and Conditions ("Terms") govern your use of the ProviaRx website, patient portal, mobile application, and all related services (collectively, the "Platform"), operated by ProviaRx, LLC, a Texas limited liability company. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and our Privacy Policy.
Even if you arrived at the Platform through a third-party website or advertisement, these Terms govern your relationship with ProviaRx exclusively. If you do not agree with any of these Terms, you must immediately discontinue use of the Platform.
II. Modification of Terms
ProviaRx reserves the right, in its sole discretion, to amend these Terms at any time and for any reason. Active subscribers will receive 30 days' email notice of material changes. Your continued use of the Platform after amended Terms are posted constitutes acceptance of those changes. If any provision is unacceptable to you, your sole remedy is to discontinue use of the Platform.
III. Description of ProviaRx — Platform Only
ProviaRx's role is strictly limited to technology and administrative services:
(a) Gathering and organizing healthcare records and information for use in provider encounters;
(b) Administrative support for scheduling and payment processing for Healthcare Services;
(c) Administrative coordination of prescription fulfillment with independent pharmacies;
(d) Technology and telecommunications infrastructure enabling patients to communicate with independent licensed physicians.
ProviaRx does NOT provide any Healthcare Services through the Platform and is NOT licensed to practice medicine. ProviaRx does not control or interfere with the provision of Healthcare Services by medical providers and affiliated professional entities, each of whom is independent and solely responsible for their services. ProviaRx is not responsible for Healthcare Services, or your use of any Healthcare Services provided by a medical provider or affiliated professional entity, including any personal injury or property damage.
All medical providers who deliver Healthcare Services through the Platform are: (i) independent professionals contracted with affiliated professional entities that coordinate with ProviaRx; and (ii) solely responsible for such Healthcare Services provided to you. ProviaRx is not acting as a pharmacy, nor does it control or interfere with pharmacy services.
AI-Generated Content Disclosure: Certain materials on this Platform, including chat assistant responses, website content, and other media, may be generated or enhanced using artificial intelligence technologies including Claude (Anthropic). No representation or warranty is made regarding the accuracy, completeness, or reliability of AI-generated content. AI assistant responses are not medical advice.
IV. Eligibility
To use the Services through the Platform, all of the following must be true:
- You are at least 18 years of age or older.
- You are a legal resident of the United States residing in a state where our Services are available.
- You are NOT located in North Dakota (service not currently available).
- You agree to be legally bound by and comply with these Terms.
- You have compatible computing or mobile devices with internet access.
- You are not accessing the Platform for any fraudulent, unlawful, or unauthorized purpose.
Satisfying these requirements does not guarantee receipt of Services. Medical providers may, on a case-by-case basis, determine that Services are not appropriate for a particular user. Residents of Kansas, Indiana, Mississippi, New Mexico, Oklahoma, and West Virginia must complete a live video consultation before prescribing. Residents of Alabama and California may only receive injectable GLP-1 medications per applicable state law.
V. Platform Availability
The Platform may not be accessible at any time, for any period, or for any reason, and ProviaRx will not be liable if, for any reason, all or any part of the Platform is unavailable at any time or for any period. ProviaRx reserves the right to modify, temporarily or permanently discontinue the Platform or any portion thereof, with or without notice. ProviaRx shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Platform.
VI. Registration, Accounts & User Data
Access to Services requires registration and creation of a patient account. You agree that:
- All information you provide is accurate, complete, and current.
- Your account is personal and may only be used by you — no sharing of accounts or credentials.
- You will keep your username and password confidential and exit your account after each session.
- You are responsible for all activities that occur under your account.
- You will immediately notify ProviaRx at care@proviarx.com of any unauthorized use or security breach.
- You may not create more than one account or use anyone else's account.
User data submitted through the Platform may be used by ProviaRx, its service providers, and medical providers and their affiliated professional entities to provide Services, conduct research, and improve the Platform, all subject to our Privacy Policy and HIPAA Notice of Privacy Practices.
VII. Your Responsibilities & Acknowledgments
As a condition of using the Platform, you agree and acknowledge:
- All health information you provide is accurate, complete, and correct. ProviaRx cannot verify all information and is not responsible for consequences of inaccurate or incomplete information.
- You understand that provision of Healthcare Services depends on completeness and accuracy of your information.
- You may be asked to provide additional information for Healthcare Services. You may withhold such information, but doing so may prevent you from using the Platform.
- If your information is inaccurate or incomplete, ProviaRx has the right to suspend or terminate your account.
- You will not use the Platform if you are experiencing a medical emergency — call 911 or contact your local emergency provider immediately.
VIII. Restrictions on Use
You agree you will not use the Platform to:
- Obtain medications for resale, redistribution, or use by any person other than yourself.
- Provide false, misleading, or incomplete medical information.
- Access or use the Platform in any manner that infringes any intellectual property right or violates applicable law.
- Create or develop competing products or services using Platform access.
- License, sublicense, sell, resell, transfer, assign, or distribute any part of the Platform.
- Disrupt, interfere with, or attempt to gain unauthorized access to the Platform or any computer network.
- Bypass, breach, or circumvent any security device or technological measure on the Platform.
- Upload or transmit any virus, malware, Trojan horse, or other harmful code.
- Use any automated process to monitor or copy Platform content without authorization.
- Remove, delete, alter, or obscure any trademarks, copyright notices, or disclaimers on the Platform.
- Impersonate any person or misrepresent your identity or affiliation.
IX. Licensing
Subject to your compliance with these Terms, ProviaRx grants you a personal, limited, revocable, nonexclusive, and non-transferable license to access and use the Platform solely for your personal, non-commercial use. No other right, title, or interest in the Platform is transferred to you. All rights not expressly granted are reserved by ProviaRx and its licensors.
X. Compounded Medication Disclaimer
IMPORTANT — COMPOUNDED MEDICATION RISKS:
(a) Not FDA-Approved: Compounded medications including semaglutide, tirzepatide, and testosterone preparations available through this Platform are NOT approved by the U.S. Food and Drug Administration. The FDA has not evaluated them for safety, efficacy, or quality.
(b) FDA-Regulated Facilities: Partner pharmacies operate in FDA-regulated facilities following USP standards. This does not constitute FDA approval of the medications themselves.
(c) Known Risks: Risks include incorrect dosage, contamination, inconsistent potency across batches, improper storage or handling, and unknown long-term effects. Products may look different from what is portrayed on the website.
(d) Not Interchangeable: Compounded semaglutide and tirzepatide are NOT the same as FDA-approved Ozempic®, Wegovy®, Mounjaro®, or Zepbound®. Those trademarks belong to their respective owners. ProviaRx is not affiliated with those manufacturers.
(e) Testosterone — Schedule III: Testosterone is a Schedule III controlled substance. Possession without a valid prescription is a federal crime. ProviaRx only facilitates lawful prescribing and dispensing through licensed parties.
(f) ProviaRx encourages all prospective users to speak with their physician about the specific risks and benefits of compounded medications before proceeding.
XI. Disclaimer of Limited Healthcare Services
The Platform is structured for use with specific non-emergency health conditions and is NOT comprehensive medical advice, care, diagnosis, or treatment. Always seek advice from your physician or other qualified healthcare provider regarding personal health, medical conditions, or medications, and before commencing or discontinuing any treatment, drug, or medication. ProviaRx is a patient management platform that works with independent physicians. ProviaRx does not directly provide medical or pharmacy services, and payment does not guarantee the writing or dispensing of a prescription.
XII. Payment Terms
When you submit information for Healthcare Services, you agree to pay all fees due. By entering payment information and submitting your request, you authorize ProviaRx, its affiliates, or third-party payment processors (including Stripe) to charge the amount due. The following apply:
- All plans are cash-pay only. ProviaRx does not bill insurance, Medicare, or Medicaid.
- Medical consult fees are not subject to refund once a consultation is initiated.
- Prescription products cannot be returned for reuse or resale. All sales are final once medication is shipped.
- Subscriptions auto-renew monthly. You may cancel anytime through your portal.
- Final charges may vary based on prescribed medication and pharmacy selected. ProviaRx's support team will communicate any variance.
- All payment information is processed and stored securely through Stripe. See stripe.com/privacy.
- ProviaRx and medical providers have no obligation to provide Services until full payment is received and verified.
XIII. Privacy & HIPAA
ProviaRx complies with HIPAA and all applicable state medical privacy laws. Please see our Privacy & HIPAA tab for full details. By using the Platform, you consent to ProviaRx sharing your health information with: (a) independent licensed physicians for evaluation and treatment; (b) independent licensed pharmacies for prescription fulfillment; (c) laboratory partners (e.g., Quest Diagnostics) for diagnostic testing; and (d) payment processors for billing. We never sell your health data for marketing purposes.
XIV. Intellectual Property
ProviaRx is the sole and exclusive owner of all right, title, and interest in and to the Platform and its content, features, and functionality, including all intellectual property rights. Any copy, modification, adaptation, or derivative work of the Platform is owned solely by ProviaRx or its licensors. Certain names, logos, and materials displayed on the Platform may constitute trademarks of ProviaRx. You are not authorized to use any such trademarks without express written permission.
XV. Third-Party Links & Websites
The Platform may contain hyperlinks to third-party websites not under our control. ProviaRx is not responsible for the information, products, or services on linked sites and does not endorse them. Your use of third-party sites is at your own risk. ProviaRx is not liable for any content, errors, damage, or loss caused by third-party sites.
XVI. Disclaimer of Warranties
YOU ACKNOWLEDGE AND AGREE THAT THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. PROVIAHEALTH AND ITS AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTIES AND SPECIFICALLY DISCLAIM ANY AND ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE PLATFORM AND SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, FREEDOM FROM VIRUSES OR MALWARE, COMPLETENESS, TIMELINESS, FUNCTIONALITY, RELIABILITY, OR SPEED OF DELIVERY. PROVIAHEALTH DOES NOT GUARANTEE THE PLATFORM WILL BE UNINTERRUPTED OR FREE FROM ERROR, DEFECT, LOSS, DELAY, CORRUPTION, CYBER ATTACK, VIRUSES, INTERFERENCE, HACKING, OR OTHER SECURITY INTRUSION.
XVII. Limitation of Liability
TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE TEXAS AND FEDERAL LAW, NEITHER PROVIAHEALTH, LLC NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, LICENSORS, OR SUPPLIERS SHALL BE LIABLE TO YOU OR ANY PARTY FOR ANY CLAIMS, LIABILITIES, LOSSES, COSTS OR DAMAGES UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT (INCLUDING NEGLIGENCE), CONTRACT, STRICT LIABILITY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, INCLUDING PERSONAL INJURY, BODILY INJURY, DEATH, MEDICAL COMPLICATIONS, ADVERSE DRUG REACTIONS, LOST PROFITS, LOSS OF DATA, SERVICE INTERRUPTION, COMPUTER DAMAGE, OR SYSTEM FAILURE ARISING OUT OF OR IN CONNECTION WITH USE OF (OR INABILITY TO USE) THE PLATFORM OR ANY SERVICES, MEDICATIONS PRESCRIBED, OR MEDICATIONS DISPENSED THROUGH THE PLATFORM.
PROVIAHEALTH EXPRESSLY DISCLAIMS ALL LIABILITY FOR THE CLINICAL DECISIONS, ACTIONS, OR OMISSIONS OF INDEPENDENT PHYSICIANS AND INDEPENDENT PHARMACIES.
TO THE EXTENT PERMITTED BY LAW, PROVIAHEALTH'S TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS UNDER THESE TERMS SHALL NOT EXCEED U.S. ONE HUNDRED DOLLARS ($100.00 USD) OR THREE (3) MONTHS OF FEES PAID, WHICHEVER IS LESS.
XVIII. Indemnification
You agree to indemnify, defend, and hold harmless ProviaRx, LLC and its officers, directors, employees, affiliates, agents, licensors, and suppliers from and against any and all third-party claims, demands, liabilities, costs, or expenses, including reasonable attorneys' fees, arising from or related to: (i) any breach by you of these Terms; (ii) your use of the Platform in an unauthorized manner; (iii) your provision of false or inaccurate health information; (iv) a violation by you of any applicable law or regulation; or (v) any claim by a third party arising from your conduct on or through the Platform.
XIX. Suspension & Termination
These Terms remain in full force while you access or use the Platform. You may terminate at any time by discontinuing use. ProviaRx may terminate or suspend your access with or without prior notice, at any time, for any reason. Following termination, ProviaRx has no further obligation to provide Services, except as required by applicable legal, ethical, and professional obligations, including access to your health records.
XX. DMCA / Copyright Infringement
ProviaRx complies with the Digital Millennium Copyright Act (17 U.S.C. § 512). If you believe content on the Platform infringes your copyright, submit a notification to legal@proviarx.com including: (1) electronic or physical signature of the authorized copyright owner; (2) identification of the copyrighted work; (3) identification of the infringing content and its location on the Platform; (4) your contact information; (5) a statement of good-faith belief that use is not authorized; and (6) a signed statement that the information is accurate and, under penalty of perjury, that you are the copyright owner or authorized agent.
XXI. Governing Law; Dispute Resolution; Mandatory Arbitration
IN THE EVENT OF A DISPUTE, YOU AND PROVIAHEALTH AGREE TO FIRST TRY TO RESOLVE IT INFORMALLY. IF WE CANNOT RESOLVE IT WITHIN 60 DAYS, YOU AND PROVIAHEALTH AGREE TO WAIVE THE RIGHT TO A JURY TRIAL AND TO ARBITRATE THE CLAIM. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS OF FIRST ACCEPTING THESE TERMS AS DESCRIBED BELOW.
Covered Disputes
You and ProviaRx agree that any dispute or claim arising out of or relating to these Terms, your use of the Platform, or any Services (a "Dispute") will be resolved by binding arbitration rather than in court. This includes claims arising before or after the effectiveness of this Agreement.
Exceptions to Arbitration
This Arbitration Clause does not require arbitration of: (1) small claims court actions where requirements are met on an individual basis; and (2) claims pertaining to intellectual property rights, including trademarks, trade dress, domain names, trade secrets, copyrights, and patents.
Informal Dispute Resolution First
Before initiating arbitration, you agree to send an individualized Pre-Arbitration Demand to legal@proviarx.com so that the parties may attempt to resolve the Dispute informally. If not resolved within sixty (60) calendar days, either party may commence arbitration.
Opt-Out of Arbitration
You may reject this Arbitration Clause by sending an email to legal@proviarx.com within thirty (30) calendar days of first accepting these Terms. Your opt-out notice must include your full name, address, account email address, and a clear statement that you decline arbitration. No one may opt out on another person's behalf.
Arbitration Procedure
Arbitration will be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules, before a single arbitrator. The Federal Arbitration Act ("FAA") governs this clause. If NAM is unavailable, parties will select an alternative provider or ask a court of competent jurisdiction to appoint an arbitrator pursuant to 9 U.S.C. § 5. Arbitration may be conducted remotely at the election of either party.
Class Action Waiver
YOU AND PROVIAHEALTH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION. THE PARTIES EXPRESSLY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE HEARD, ADMINISTERED, OR RESOLVED ON A CLASS OR REPRESENTATIVE BASIS.
Batch / Mass Filing Process
25 or more arbitration demands of a substantially similar nature filed within a 180-day period constitute a "Mass Filing" and will be administered in batches of 25 demands per batch, with one batch filed, processed, and adjudicated at a time. Fees associated with demands in a Mass Filing are only due after the demand is included in a properly designated batch.
Governing Law & Forum
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any claims not subject to arbitration shall be brought exclusively in courts of competent jurisdiction in Texas.
XXII. Miscellaneous
These Terms set forth the entire understanding between you and ProviaRx regarding the subject matter herein. If any provision is found invalid by a court of competent jurisdiction, that provision will be modified to achieve the closest possible intent, and remaining provisions will remain in full force. ProviaRx's failure to enforce any Term does not waive its right to do so in the future. You may not assign your rights or obligations under these Terms without prior written consent from ProviaRx.
XXIII. Contact Information
Patient Support: care@proviarx.com
Legal & Arbitration Demands: legal@proviarx.com
Privacy & HIPAA Requests: privacy@proviarx.com
Copyright / DMCA: legal@proviarx.com
Mailing Address: ProviaRx, LLC, United States
Last Updated: April 7, 2026 · Effective Immediately · ProviaRx, LLC